Order Information

ONLINE ORDERS INFORMATION

OFFICE HOURS
Our offices are open Monday-Friday, 8:00 a.m. to 5:00 p.m. EST
Call +1-574-259-7000 or toll free +1-800-648-1123
Fax +1-574-258-7459 or fax toll free +1-800-852-4722
Email: info@lebermuth.com • Web: https://www.lebermuth.com/ 

 

HOW LONG BEFORE YOUR ONLINE ORDER SHIPS 

Orders with in-stock items ship within approximately 5 business days after receipt (average).  After receipt means a customer service representative has received & processed your online order.

Online order processing hours are 8:00 a.m. to 3:30 p.m. EST Monday-Friday. If your order is placed outside of processing hours, it will be processed the following business day. 

You will receive two order confirmation emails:

1) an automatic confirmation that your online order was submitted successfully
2) a customer service representative has processed your order

Orders containing out-of-stock items that must be poured or blended will ship in approximately 8 business days (average), assuming all components are on-hand and have passed quality control. These cases may add lead time before your order ships, if so, a customer service representative will contact you.

Shipment lead-time for products that require distillation will vary.  During our busy season (June through November), orders may take longer to process. 

ONLINE ORDER MINIMUM

No Minimum Order Quantity

  • Applies only to catalog (e-comm site) pre-packed products

$600 Minimum Order Quantity

  • A $600 minimum order quantity applies to manufactured (non-catalog, non-e-comm) products placed with Customer Service or Account Executive

Does not apply to sample orders

     HAZARDOUS (DANGEROUS GOODS) SHIPPING INFORMATION FOR OILS

    Shipments of our products that have a flash point of 60.0° Celsius (°C) but above 38.0° Celsius (°C) are considered hazardous materials when shipped via air or ocean transportation.

    Shipments of our products that have a flash point of 38.0° Celsius (°C) or less are considered hazardous materials when shipped via ground transportation.

    Certain products are considered hazardous via any mode of transportation by their own definition.

    Some international countries do not accept hazardous material shipments.

    Any products designated as a hazardous material must be packed according to regulations and may incur higher shipping costs and longer shipping times. Since some hazardous classes can only be shipped using specific carriers and shipping modes, Lebermuth reserves the right to choose the carrier & mode of transportation for hazardous shipments. Please contact Customer Service or your Account Executive for any questions relating to hazardous shipments.

    To learn the flash points of the products you are purchasing, please visit the Lebermuth’s Regulatory Portal at http://portal.lebermuth.com to review the regulatory documentation associated with the item you are purchasing. Law requires you to have SDS, and other regulatory documents, which we will provide to you.

    CONDITION OF SALE

    All products are sold on a wholesale basis; i.e. sold for further processing, used to manufacture other products, or to be resold.

    WARRANTY

    Lebermuth warrants that our Products will be free from defects in material and workmanship and will substantially conform to technical specifications for the Products.  This Warranty will extend for a period of thirty (30) days from the date the Products are shipped to Buyer.  This Warranty gives Buyer the right to have the defective Product replaced free of charge (labor, traveling expenses and other costs related with the repair not included).  Lebermuth reserves the right to inspect the defective Product on its return in order to determine the origin of default, and if the defect is found not to be covered by the Warranty shall be void to the extent of (i) any modification of a Product by any person or entity other than Lebermuth, (ii) misuse or abuse of a Product or documentation Purchaser or Purchaser’s customers or end users, (iii) negligence or wrongdoing of Purchaser or Purchaser’s customers or end users, (iv) accident, disaster or event of force majeure, (v) use of a Product or documentation in any manner inconsistent with our Ordering Information , (vi) improper storage of a Product, (vii) use of a Product in combination with products, equipment or software not supplied by Lebermuth or by Purchaser or (viii) use of a Product in combination with products supplied by Purchaser without Lebermuth’s technical approval. 

    DISCLAIMER OF WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  EXCEPT FOR THE WARRANTY SET FORTH IN THE WARRANTY SECTION, LEBERMUTH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE PRODUCTS, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE.  Laws from time to time in force in certain jurisdictions may imply warranties that cannot be excluded or can only be excluded to a limited extent, and this Agreement shall be read and construed subject to any such statutory provisions.  Purchaser shall be responsible for any warranty it extends, either directly or indirectly, expressly or by operation of law, beyond the warranty expressly granted in Section 4 (Warranty).  Lebermuth is not responsible for (i) damages caused by Purchaser’s failure to perform Purchaser’s responsibilities or (ii) damages due to deterioration during periods of storage by Purchaser longer than those periods set forth in the Product documentation.

    PAYMENT OPTIONS

    We accept online payments with Visa®, MasterCard®, Discover® or American Express®. Both credit and debit cards are accepted. For your security, Lebermuth's online ordering is a secure and encrypted payment process. 

    All merchandise ordered is payable in U.S. funds.

    CANCELLATIONS  

    Orders not work in progress (blend or poured), and has not shipped within 2 business days of the requested shipment date are cancelable without incurring restock fees. 

    All shipped orders and customer pick-ups are subject to our Returns and Credits Policy.

    RETURNS & CREDITS

    Returned merchandise is subject to a 20% re-stocking and handling fee. 

    All claims for returns must be made within TEN (10) days of receipt of goods by calling Lebermuth’s customer service department.  No returns will be accepted after 30 days.

    At the time of your call, if your return is authorized, you will be provided with a Return Materials Authorization (RMA) number. Each piece you return must be clearly labeled with the correct Lebermuth facility address, which will be provided to you by Customer Service along with a RMA number. Failure to include this RMA number on each of the returning containers will result in a delay of processing your credit.

    Return of Food Grade materials are subject to Safe Quality Food (SQF) standards and must be compliant our SQF regulations.

    • Food grade items packaged in original Lebermuth packing, unopened, with Lebermuth’s tamper seals intact, can be returned
    • Food grade items that had been opened in a food grade FSMA (Food Safety Modernization Act) certified facility are eligible for return. Clients must provide Lebermuth’s Quality Assurance department with documentation confirming the client’s facility is certified. Prior to returning the goods, customers must seal all containers with their Company’s tamper evident seal.
    • Food grade items opened in a non-food grade certified plant cannot be returned.

    To receive full credit, all merchandise returned must be in good, saleable condition and packed in the original container. Every container should be properly sealed.  Full credit is subject to our evaluation and approval of the condition, quality and salability of the returned merchandise.

    STORAGE OF OILS

    Essential oils, fragrances and F&F ingredients have a limited shelf life. Proper storage of these items will ensure your inventory does not prematurely deteriorate. Oils should be stored in full, tightly sealed containers. Be sure your oils are stored away from direct light in a cool place (60 to 70 degrees Fahrenheit). For long-term storage of oils (more than 180 days) we recommend you nitrogen blanket the headspace of your containers to ensure preservation. Citrus Oils should be stored in cool storage (35-45 degrees Fahrenheit) Further information regarding the use and storage of any item can be found on the Certificate of Analysis and Safety Data Sheet documentation.

     REGULATORY

    Lebermuth understands the nature of the regulatory environment we live in. We provide many Regulatory documents You may acquire necessary documents at Lebermuth’s Regulatory Portal https://www.lebermuth.com/portal